Help Center

FAQ

Frequently Asked Questions

What are your Hours of Operation

How do you ship your packages?

What is your shipping policy?

I got an out-of-stock notification, what do I do?

My tracking number is not being found by the carrier!

Billing & Checkout

Billing Information

How will my purchase show up on my billing statement?

Can I cancel my order?

Can I place an order over the phone?

How long do refunds take to process?

Do I have to pay taxes?

Why are there multiple charges on my bank statement?

Order Tracking

Information about tracking your product

Why is my package taking so long?

My package says delivered, but I don't have it

How can I track my package?

Why does't my confirmation email have a tracking number?

Can I upgrade my shipping?

Can I update my address?

Returns

Return Information

I want to return my product

The item is not as pictured

How long do I have to return a product?