SMOKECITI aims to be the world's best online headshop/smokeshop.

SMOKECITI provides our customers with the widest selection of cutting-edge alternative smoking products, world class customer service, fast and free shipping, rewards for shopping with us and best of all, guaranteed lowest prices. We carry a wide selection of the highest quality glass pipes and smoking accessories. We stock water pipes, bubblers, concentrate rigs, hand pipes, dab nails, vaporizers, accessories, recyclers & more!

We carry American made products, employ American workers, and support the U.S economy. Almost all of our glass products are made here in the USA, and any imported glass goes through a rigorous inspection to ensure it's of the highest quality before being stocked on our shelves. Our products are all carefully hand picked to offer a constantly expanding selection of high quality glass, and we stand behind all of them. If you're not 100% satisfied with your order, send it back.

Where we are located 
We're located in the entertainment city of Los Angeles, CA. All of our operations are based out of here. 

Thousands of Happy Customers and Counting... 
Nothing speaks for us better than what our real customers have to say, and we're proud to boast thousands of satisfied reviews.


PRICES

Here's where the difference often shows. Start off by imagining all the costs that a retail store has. 

  • They have to pay rent every month for their store(s). 
  • They have to staff their stores with employees during their open hours. 
  • They have physical costs associated with their store, such as local advertising, maintenance, cleaning, display cases, etc. 
How we can offer better pricing 
This is important to our business. And we work hard at it. At SMOKECITI, we can offer our customers better pricing on a larger selection of products simply because of our scale. We don't have all the costs associated with a physical store, so those savings get passed on to our customers.

We get authorized retailer pricing or distributor pricing with many of our manufacturers and artists, thus we are able to pass those savings along to you. 

It's a simple formula: 
Less cost for us, means less cost for you. And we mean it. If you ever find a competitor pricing a product that we sell for lower than us, let us know! We actively price match.

 


SHIPPING

There's nothing like being able to grab your purchase directly at a store. However, we do our best to minimize the wait time between the moment you click that purchase button, to the moment a package arrives at your doorstep.

Our average processing time is 1 day and our FREE flat rate shipping speed is 3-5 business days.

Combine that with our shipping policy:

  • We replace or refund all items broken in shipping
  • We offer the opportunity to apply insurance to shipments
  • We ship everything discretely
Need it even faster? We also offer Express 1-2 Day shipping, or UPS Next Day Air shipping. 

 


CUSTOMER SERVICE

The problem we've all experienced with retail stores is lack of quality staff. If you've ever been in a smoke shop and asked questions about something, only for the staff member to not understand you, then you know what we're talking about. 

If you ever have a question about your purchase do not hesitate to ask us (shoot us an email at contact@smokeciti.com or give us a phone call at (********). Oh, and you'll always get a person - not a robot. We don't believe in cutting corners when it comes to taking care of our customers. 

Our staff enjoys helping customers select the right product for them. Just contact us with your budget, needs, and anything to help us narrow our search. We'll be happy to suggest something for you. Don't worry about asking a "stupid question" - we've all been there! We believe that business should be a good role model, and that starts with treating team members & customers alike with respect & honesty.

We are happy to help those with any level of experience, from beginners to seasoned smokers.


CONVENIENCE

Online shopping is taking the world by storm because of the convenience factor. There's nothing like sitting with your buddies enjoying a smoke sesh, realizing you need something, and being able to order it online.

Instead of trying to find a store that's open, just checkout with our online headshop. We'll ship out your order next day (or even same day) and you'll have it at your doorstep before you know it. 


QUALITY CONTROL

If you took a look at the table at the beginning, you'll see that we avoid certain items. Why? It's a matter of safety & quality. While acrylic smokeware functions just fine, it doesn't hold up the same as glass. So while some of our competitors, and brick and mortar shops may carry items that we don't have, you can be assured that our products are top notch.

In fact, we take quality control very seriously. 

We've delisted plenty of products before, and stopped working with vendors that don't uphold our standard of quality. We think this is so important that it's in our mission statement: Good Business comes from good people working with good people. We won't ever sell you a product that we ourselves would feel uncomfortable using - every product we decide to carry is weighed as important decision with the customer (you!) in mind. 
In our experience, working with our preferred American glass companies assures that our glass is always top-notch and holds up even after years of use. There are plenty of American Glass pieces to fit every budget.